FAQ

FREQUENTLY ASKED

Is the SOLUS+ heater available in my country?

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What is the difference between and M1 & M2 heater?

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What is the Wattage of my heater?

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Which heater do I need?

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What is infrared heating? Is it safe?

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What safety standards do SOLUS+ adhere to?

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Are there any maintenance/servicing costs associated with SOLUS+?

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Where do I download the SOLUS+ app?

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How do I pair my room sensor to the SOLUS+ heater?

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Can I control my heating when I am not on my home Wifi?

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Do I need Wifi to use the SOLUS+ heater?

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Can I control my heater from more than one device?

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Can I use Alexa or Google Home to control my heaters?

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How do I use the SOLUS+ app?

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I have a problem with my app, can somebody help me?

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What kind of warranty does my heater come with?

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What voids my warranty?

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What IP rating do I need for my bathroom?

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Where is the best place to install my SOLUS+ heater?

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How close can I install the heater to furniture?

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How long is the power cable?

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Do I need a professional installer to fit SOLUS+ heaters?

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I’ve misplaced my mounting template and/or the mounting screws?

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How long does shipping take?

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How do I report issues/damage from shipping?

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